1I do not know how many we will be. Can I make a booking anyway?
You can book for the number of players that have already confirmed with you. If more players turn up on the day, they can pay the difference in price if you stay within the limit of 5 people per game/room at the same time.
2What if our group is larger than 5 ?
Our room can only hold 5 people at a time. You can also separate your group into subgroups. We have a waiting area for subgroups.
3If you come as only two, you will have to work even harder, it is true.
You can play even if you are only a group of 2. Remember that it will be more challenging, especially for a first time try. If you are not sure of your group size, reserve with the minimum group size you expect. On the day, if more attend, you can pay the difference but your group cannot be more than 5 people per room or game.
4How long in advance should I arrive ?
Try to arrive 15 minutes in advance for a briefing and so that you will be able to go to the toilet beforehand. Even if the game lasts 60 minutes maximum, allow yourself 90 minutes for the full experience. This includes arriving, getting prepared, getting out of the Escape room, being reviewed, and time to celebrate if you get out on time or also if your group breaks the record. If you get on time, you get a team photo. If you get out in record time, you also get a bottle of sparkling wine. If you cannot get out on time, our game master will take the time to explain what was missing in your quest of success. Then you can get outside to take the fresh air and beautiful landscapes of Hastière-Par-Delà.
5What can we do if we are a small team (colleagues, small to medium size enterprise) ?
Come along! Contact us for our midweek time slots. We can send you a detailed invoice and even elaborate a mix of alternative activities. This is our niche specialization at our B&B “Au Plaisir”. Some examples include a murder party, exploration trails (on foot or bicycle with or without motor assistance or moped), cooking classes, cruises, and cultural visits. We would be delighted to come up with a plan that will be best adapted to your teambuilding needs.
6Can we change or cancel our reservation?
You can change your booking up to 5 days before the arranged date. We can move the date according to availability or add extra players. Any extra players can pay on the day at arrival subject to availability of places. However any names or groups already confirmed who are absent on the day cannot be refunded.
7What if we arrive late ?
We cannot delay all the other groups after your group. That is why we must reduce your game time according to how late you arrive. However, if you arrive more than 15 minutes late, you cannot play or have access to the escape room. This is why we recommend that you arrive 15 minutes in advance.
8Is the game accessible to everyone ?
Our game is designed for 12 year olds and older. There are no major physical challenges. There are no frightening elements in this game. However as the game is located on the 2nd floor, you must be able to walk up 2 flights of stairs. We apologize that we could not install reduced mobility access due to building restrictions. We recommend that people with pacemakers do not take part because of large and powerful magnets in the room.
9Is it possible to stay in your B&B to make the most of our stay ?
Yes, of course. We would be delighted! Those who reserve a stay in Au Plaisir receive a 5€ reduction per person for our Escape Room. If you book a room more than 10 days in advance, we also prioritize your Escape Room reservation for the start of the evening. We cannot guarantee priority time slots of the Escape Room if you book your room and game at the last minute as this depends on availabilities of the game master and the Escape Room.
10What if I break something in the Escape Room ?
You break it, you bought it! We spent considerable time and energy to find and acquire original period objects from the 1920’s. Due to their age, these objects are fragile and must be handled with great care. We kindly ask to avoid applying any force on any objects in the Escape Room to prevent damage. If you have trouble opening a shut object, keep calm and use your fingers and patience to get there. There is no need to tear apart and destroy the escape room. If you fail to follow these fundamental rules, we may ask you to cover costs of any damages. We would prefer if this does not happen at all.